“We treat every customer as our preferred customer” – Mr. Livinus Kindo, IAS (Retd.), Co-Founder, Sambandh Finserve Pvt. Ltd
SFPL is registered with the Reserve Bank of India as a Non-Banking Finance Company – Micro Finance Institution (NBFC-MFI). It offers customized lending and financing solutions to low-income and to those having little access to formal financial avenues, who use the credit to run small businesses, renovate their dwelling units and educate their children. Having presence in the five states of Odisha, Chhattisgarh, Jharkhand, Bihar and Gujarat states, Sambandh is widely known in the industry as a client centric organization, with its dedicated Financial Well-being Branches that offer personalized credit and wealth management solutions to its clients.
Moreover, the Company envisages a socio-economic prosperous society, in a broader sense the organisation wants to meet the financial needs of the unorganised and informal sector by delivering a basket of customised products at the doorsteps of the target clients, mostly the poor tribal segments in the Chhotanagpur region, replicating the same in its new operational geographies. The economically backward women from the region over the years have taken the benefit of doorstep financial services from Sambandh to engage themselves in pursuing different income-generating activities. These women then use income from their businesses to repay the loans, contribute in household expenses and send their kids to school. And as their businesses grow, many take out small loans to build toilets and improve their homes.
Sambandh is currently focussed on implementing ‘branchless banking’ and working to facilitate online and cashless transaction, for both loan disbursement and collection of the loan. The Loan Management System is available at the Branch level over the internet and is being managed by each and every branch independently. The client on-boarding and repayment collection is being done at the field level using the Mobility Application. The system has been integrated with Credit Bureau check which is done real time at the time of client on-boarding.
Apart from providing affordable financial services, the organisation takes the client-MFI relationship to the next level. The clients are also upskilled in managing their expenses and given technical input on individual’s/group’s economic activities to scale up and diversify their sources of income. Financial Literacy Trainings are organized under its different branch locations spread across the operational states. This has been taken upon more systematically with the success of the SIDBI-PSIG Financial Literacy and Women Empowerment (FL & WE) program. What follows, were more interesting and informative financial education initiatives with the support under Asian Development Bank (ADB) Technical Assistance (TA) project.
The years of commendable work of Sambandh has been appreciated in National Level, and it has received the IFI Award – as MFO of the Year 2017 (in Small & Medium Category) at the Inclusive Finance India Summit in New Delhi, one of the most acclaimed awards in the financial inclusion spectrum jointly constituted by ACCESS and HSBC.